Terms and Conditions – Weather
As the weather can be unpredictable, we are not always able to guarantee that viewing through the telescopes will be available. The programme of activities for the evening will include telescope viewing if the weather is suitable.
If we cancel a session for any reason then we will refund in full the purchase price through the same process that you purchased your tickets.
If you choose not to receive a refund then you may select one Star Safari session within two calendar months from the session that was cancelled, you must contact us to book to ensure your ticket is valid. We will not refund tickets once the Star Safari programme has begun.
Terms and conditions – Safety Briefing
You must arrive at the start time and be present for the safety brief or your ticket will be invalid and you will not receive a refund. We understand that from time to time circumstances may be beyond your control and you may arrive late, if this occurs then please contact us before the start time so we can arrange access to the site and a seperate safety presentation.
Terms and Conditions – Families with children
We welcome children to experience Star Safari and pre-school age children are most certainly welcome.
Children 15 and under are free when accompanied by a caregiver. For supervision purposes no more than two children / school students per adult are permitted. If you wish to bring a group of children or students for stargazing, please contact us beforehand.
To enable enjoyment by all participants children must be supervised at all times by either their parents or caregiver.
Cancellation policy and refunds
MILKY-WAY.KIWI LTD RESERVES THE RIGHT TO CANCEL A STAR SAFARI AT ANY TIME.
We will post any cancellation information on Facebook at least 90mins before the scheduled start time and we will also contact you individually to let you know so when you book your tickets please make sure you put your correct contact details.
If we cancel a Star Safari for any reason prior to the starting time we will refund your ticket price in full through the booking and payment system that you used to purchase the ticket.
You can cancel anytime up to 30 minutes prior to the scheduled start time of a Star Safari session and receive a full refund.
Refunds will be processed within five working days through the same booking and payment process that you originally purchased the tickets.
STAR SAFARI SCHEDULE
Our full schedule is listed on Rezdy